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Arla — Assistant IA
Answer your visitors 24/7, in their own language
Arla is an AI chat assistant for websites. It answers your visitors, points them to your offerings and hands off to your team when needed. Already live on the Salott-IT website.
Arla — Assistant IAWebsite module · tailored by Salott-ITBenefits
What this software changes day to day
In production
The problem
Your visitors ask questions in the evening, on weekends or in another language, and leave without an answer. Meanwhile, your team keeps answering the same questions instead of handling real requests.
Our answer
An assistant that answers around the clock, makes nothing up and knows when to hand off.
Flagship modules
The pillars that create the value of the solution.
Smart answers, with guardrails
A state-of-the-art AI model answers visitors, guided by instructions that set the tone, scope and limits.
- Never makes up prices, timelines, references or commitments
- Directs any quote or pricing request to your team
- Remembers the last 10 exchanges for consistent answers
- Replies in the site's language or the visitor's
Always an answer, even without AI
If the AI is unavailable, Arla automatically switches to its prepared-answer engine, with no error message.
- Automatic fallback on network failure, exhausted quota or empty response
- Prepared answers on services, ordering, payment, delivery, warranty and quotes
- Understands context: "how much is it?" refers to the last product mentioned
- Replies adapted to the visitor's mood, with clickable suggestions
A human handoff at the right moment
When Arla doesn't understand, it hands off to your team instead of insisting.
- Offers to connect with a person after 3 misunderstood questions
- Direct WhatsApp link and call button
- "Request a quote" and "Contact us" buttons after every AI answer
- Points to the company email for specific requests
A multilingual widget, managed from the admin panel
A discreet chat bubble at the bottom of the page, in your visitors' language, that you switch on or off without a developer.
- Interface in 5 languages: French, English, Spanish, German, Norwegian
- Turned on or off with a single checkbox in the admin panel
- Conversation kept from page to page, with a button to clear it
- Mobile-friendly display and deferred loading so the site stays fast
Security and cost control
Access to the AI stays protected and usage stays under control.
- AI service key stored on the server, never exposed to the browser
- Limit of 20 requests per minute per IP address to prevent abuse
- Message length capped and answers sanitized before display
- Origin check on every call
A knowledge base that keeps improving
Conversations feed into better answers; the related management tools are in preparation.
- Conversations and unresolved questions stored on the server
- Answer base translatable into all 5 languages
- Planned: knowledge base editing screen
- Planned: conversation review in the admin panel
Also included
- Visitor feedbackThumbs up or down on each answer to spot what needs improving.
- Personal welcomeArla remembers the visitor's first name and greets them according to the time of day.
- Useful links in answersDirect access to the shop, services, contact page, cart or customer area.
- New-message badgeA counter on the bubble flags unread replies.
- Typing indicatorA typing delay proportional to the answer makes the exchange feel natural.
- Translatable prepared answersThe base can be translated into all 5 languages; in this mode, questions are understood in French.
Why choose it
Who it is for
- SMBs and online stores
- Service companies and consulting firms
- Financial and microfinance institutions
- NGOs, schools and public agencies
- Web agencies and site publishers
What you gain
- Visitors taken care of at any hour, in their language
- Visits steered toward a quote request or contact
- A team freed from repetitive questions, called in at the right moment
Frequently asked questions
Can we install Arla on our website?
Yes. Arla is designed as a standalone module and is already live on the Salott-IT website. Our team tailors it to your site: content, contact details, languages and tone. The demo shows you the result in a real setting.
Could the AI say something wrong?
Its instructions forbid it from making up prices, timelines or commitments and direct it to your team. AI mode relies on an external pay-per-use service, billed to you; if it is unavailable, the prepared-answer engine responds on its own.
What happens to conversations?
They are stored on your server, along with unresolved questions to enrich the knowledge base. In AI mode, messages are sent to the AI service, and we help you state this in your privacy policy. Reviewing them in the admin panel is planned.
Let us review your real use case
We prepare a focused demo around your processes, users and constraints.
