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E-commerce and ordering
Connect catalogue, stock, orders, payments and delivery in a clear, controlled customer journey.
What the engagement can cover
Catalogue and purchase
Variants, prices, availability, search, basket and charges explained before confirmation.
Commercial operations
Approval, stock reservation, preparation, delivery, cancellation and refunds under agreed rules.
Payment integration
Eligible providers, verified notifications and reconciliation against order amounts.
A method with checkpoints
Define the sales lifecycle
Distinguish received order, pending payment, confirmed payment and dispatch. Assign permission for each transition.
Protect business rules
Recalculate prices and totals on the server. Control simultaneous stock access and document reservation release.
Integrate payments
Authenticate notifications and prevent repeated processing. A browser return is not proof of payment.
Test operations
Exercise declines, delays, duplicates, cancellations and reconciliation. Define support procedures and operator rights.
What you receive
- State and responsibility diagram
- Purchase and administration journeys
- Stock, payment and cancellation tests
- Reconciliation and support procedure
Standards and reading
References checked on .
Relevant ISO standards
- ISO/IEC 25010:2023
Evaluate product consistency and reliability.
- ISO/IEC 27001:2022 (+ Amd 1:2024)
Scope commercial information risks.
These standards help define scope and expected evidence. Citing them does not certify Salott-IT or establish your project’s conformity. A dedicated assessment is required. Include applicable amendments when scoping the engagement.
Technical documentation
Reference books
- E-commerce 2023–2024: Business, Technology, Society · Global Edition, 18th edition
Kenneth C. Laudon & Carol G. Traver · Pearson · 2024 (eText)
Original synthesis based on official summaries, open documentation and publishers’ public descriptions or contents. Books are selected references, not a universal ranking. Copyrighted book and standards text is not reproduced.
Frequently asked questions
Does hosted payment secure everything?
It can reduce exposure to card data. Confirm PCI DSS scope and responsibilities with the provider and acquirer for the actual integration.
Can Mobile Money be added?
Provider choice depends on country, merchant eligibility and contracts. Test notifications, refunds and reconciliation in the provider’s test environment.
Start with your actual situation.
Scope, responsibilities, timing and acceptance criteria will be defined in the proposal.